Please allow up to 1-2 business days for processing and handling. Most orders are processed during this time frame. During Major Sales or Holiday time this processing may take a little longer. USPS overnight orders placed before 12PM (EST) are processed same day. We do not process orders on Sunday. Orders placed on the weekend are processed on the next business day. If Monday falls on a holiday, then it'll be processed the next business day.
To provide the quickest and most affordable service possible to our customers, we ship all orders via United States Postal Service (USPS).
We offer free USPS Priority shipping on all domestic orders of $99 or more.
PRIORITY MAIL EXPRESS 1-2 DAY
All express shipping orders confirmed before 2:00 P.M. EST will be processed the same day. One Day orders confirmed after 2:00 P.M. EST will be processed the following business day. Express orders placed on Saturday before 10:00 A.M. EST will be processed on the same day. If placed after that it will ship on the following Monday (excluding holidays). This is the only money back guaranteed form of shipping.
PRIORITY MAIL 2-4 DAYS
All Priority orders confirmed before 2:00 p.m. EST will be processed the same day. Priority orders confirmed after 2:00 p.m. EST will be processed the following business day. Priority orders placed on Saturday before 10:00 a.m. EST will be processed same day (excluding holidays). Orders placed after that will be sent the following business day. Priority Mail 2-Day comes with a tracking number and includes up to $50 in shipping insurance. This form of shipping should make it within 2-4 business days after the package has shipped but is not guaranteed.
FIRST CLASS MAIL
All other orders will be sent USPS first class mail unless otherwise stated. Regular orders will be processed within 1-2 business days and comes with a tracking number.
CANCELLATIONS/CHANGES TO ORDERS
Once Orders are placed they are put in productions and we cannot guarantee changes or cancellations to orders. Please review your order before it is placed to ensure accuracy.
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will incur a $5 restocking fee. Restocking fee will be applied to the final refund amount.
All orders with missing item(s) must be reported to us within 3 days of receiving the package.
LOST OR UNRECEIVED PACKAGES
In the unlikely event your package is lost or unreceived by the USPS you'll need to file a claim as soon as possible. Every order we ship is insured up to $50 with USPS Priority and $100 with USPS Priority Express.
- xeeonix Clothing is NOT responsible for lost or unreceived packages.
- xeeonix Clothing will NOT file an insurance claim on your behalf.
- Credit card chargebacks and PayPal disputes made due to lost or unreceived packages will be handled with the fullest extent of the law.
- You can file your claim online here: https://www.usps.com/help/claims.htm
- For more information, file a new claim or check on an existing claim, please contact USPS Customer Service at 1 (800) 275-8777